Refund & Cancellation Policy

TripFund collects and organizes group payments — deposits and installments — on behalf of trip organizers. The funds collected are intended to be applied toward the cost of a trip arranged by an organizer or a travel partner. TripFund's platform fees, where applicable, are separate from the travel cost itself.

Refund requests for amounts paid through TripFund are reviewed on a case-by-case basis and are subject to the cancellation terms set by the organizer and the underlying travel supplier. When a refund is approved, it is returned to the original payment method through Stripe. Processing times depend on your bank or card issuer, typically 5–10 business days.

Flights, hotels, cruises, tours, and other travel products are provided by third-party suppliers. Their cancellation rules, deposit forfeitures, and refund timelines govern the recoverability of travel costs. Before paying, review the supplier's terms provided by your organizer or travel partner. TripFund cannot override a supplier's non-refundable terms.

If a trip organizer cancels a trip, collected funds will be handled according to the arrangements between the organizer, travelers, and any travel supplier. TripFund will work with the organizer to facilitate the return of recoverable amounts to travelers, less any non-refundable supplier costs and applicable processing fees.

If an individual traveler cancels, refund eligibility depends on how much of their payment has already been committed to non-refundable supplier costs and the deadlines set for the trip. Deposits may be non-refundable where the organizer or supplier has designated them as such.

If you believe a payment was made in error or you have a concern about a charge, please contact our support team first. Most issues can be resolved quickly and directly without the need for a formal dispute.

Initiating a chargeback with your bank without first contacting us can delay resolution and may affect your ability to use the Service. We encourage you to reach out to support@tripfundapp.com so we can investigate and resolve the issue. We respond to legitimate chargebacks in accordance with Stripe's dispute process.

To request a refund or ask a question about a payment, contact our support team with your trip name and the email used for payment.